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Broadband- Frequently Asked Questions

The following are a list of questions, people ask about in relation to the roll-out of the National Broadband Plan and the deployment of Broadband in their area, and the answers to these questions. These questions and answers are also available, on the Department of Communications, Climate Action and Environment website, at the following link: www.broadband.gov.ie


Can I use the map to find out if my premises will get access to high-speed broadband?


Yes. You can log on to www.broadband.gov.ie and the step-by-step instructions will guide you to find your premises on the map. By entering your Eircode or address, you will get information about whether you are in a BLUE , LIGHT BLUE or AMBER area.


What does it mean if I am in a LIGHT BLUE area?


If your house is in a LIGHT BLUE area, it means you are within eir's new commercial deployment area. High Speed Broadband will be available to you by end of 2018. Please check the following website for information on commercial deployment plans www.openeir.ie


What does it mean if my premises was in a BLUE area but is now displayed as AMBER?


The Department has been monitoring the rollout of High Speed Broadband in the BLUE areas over the past few years. In 2016 we conducted a thorough review of progress within the BLUE areas. As a result some premises that were to be covered by commercial operators will now be included in the State Intervention.


What about premises in the BLUE areas that are not getting High Speed Broadband?


There may be certain parts of the BLUE areas where commercial HIGH Speed Broadband is not yet available. The Department is continuing to identify and keep those areas under review. We will update as solutions become available. If your premises is in a BLUE area yet cannot get High Speed Broadband, please email the Department at broadband@dccae.gov.ie. You should include your eircode and details of operators you have contacted.


I live in an AMBER area, when can I expect to receive a service through the State Intervention?


At this stage it is not possible to provided definitive timelines. It is very much dependant on the outcome of the current procurement process.


When will I get commercial service and from which service provider?


If you are in a BLUE/LIGHT BLUE area , you can/will be able to get high speed broadband from a commercial operator. When it is available is a matter for commercial operators. You should check their websites/contact centres regularly.

If you are in the amber area you will get access to high speed broadband under the NBP State Intervention.


I am in the Amber area , why can't you tell me when my specific area is going live?


The procurement process to identify a company (ies) for the High Speed Broadband State Intervention is well underway. The winning bidder(s) will provide details of their rollout plans when a contract(s) is in place. This information will be available to the public at that stage.


Why is it taking so long to rollout broadband?


There is still a lot of work to do before detailed deployment rollout plans can be released with certainty. This is a large and complex project and we need to get it right. Our aim is to deliver high speed broadband to every home and business in Ireland that will stand the test of time. The Department of Communications, Climate Action and Environment are currently in a formal procurement process to select a company(ies) to build a high speed broadband network within the Intervention Area.

The Department of Communications, Climate Action and Environment are intensively managing the procurement process to ensure an outcome that delivers a future-proofed network. This network will serve homes and businesses across Ireland, for at least 25 years.

At this time the Department of Communications, Climate Action and Environment do not want to raise expectations until the tendering process is finalised and are keen to share information about where they are at in the procurement process. To keep up to date with progress visit the procurement process page on their website: http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-b...


How do I find out about when service will be available in my area?


In BLUE and LIGHT BLUE areas, when high speed broadband access becomes available is a matter for commercial operators. However, under the Commitment Agreement relating to the LIGHT BLUE areas, eir will provide quarterly updates of progress. This information will be available on the department and commercial operator websites.

In AMBER areas, after contract award, the Department of Communications, Climate Action and Environment will publish the network roll out plan.

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