Tipperary County Council
Civic Offices, Clonmel | Civic Offices, Nenagh,
Co. Tipperary
Office Locations | Get Directions
Telephone:
+353(0)761 065000
9.30 - 4.30 Mon-Fri
9.00 - 1.00 Mon-Fri (Motor Tax)
Tipperary County Council Civic Offices, Clonmel | Civic Offices, Nenagh, Co. Tipperary
Tipperary County Council Civic Offices, Clonmel | Civic Offices, Nenagh, Co. Tipperary
customerservices@tipperarycoco.ie

Customer Charter- Appeals and Complaints

Tipperary County Council’s Vision Statement is “Tipperary Together - Ambitious for our communities, demanding of ourselves and working to a shared purpose to deliver prosperity across the County”.
In pursuance of the commitment given in the Tipperary County Council Corporate Plan 2015-2019 this Customer Charter has been put in place and sets out the standards of service you, as a customer, may expect from Tipperary County Council.

Appeals and Complaints

  1. We aim to provide the best possible service to you. However, should it happen that you are not happy with the service provided, we will deal with your complaints in a timely, courteous and helpful manner.
  2. In the first instance, we would advise you to complete the Customer Service Form, write to or phone or ask to see the Section Head in question.
  3. If you do not receive a satisfactory response to your complaint you may send a written complaint to the appropriate Director of Services/Head of Function.
  4. Please address your letter to the appropriate Director/Head of Function, to either Civic Offices, Clonmel, or Civic Offices, Limerick Road, Nenagh and provide as much information as possible to enable your complaint to be dealt with in a speedy and appropriate manner. The matter will be investigated and a response will be issued to you within 21 days. You can also email customerservices@tipperarycoco.ie. If we cannot forward a full reply in that time, we will write to you and inform you of the delay and the reason for same.
  5. We will aim to deal with all complaints concerning delays in services, mistakes and poor customer service within 21 days of receipt of complaint. If we cannot forward a full reply in that time, we will write to you and inform you of the delay and the reason for same.
  6. Should your complaint consist of complex, technical or legal aspects, we would advise you to put your complaint in writing in order to avoid any mistakes or mis-understandings.
  7. When we make a mistake, we will apologise for same, explain why it happened and rectify the matter immediately.
  8. We will include information on internal and external appeals and complaints procedures in all our documentation, publications and forms.
  9. The Office of the Ombudsman : If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
  10. Contact details are as follows:
    Office of the Ombudsman
    18 Lower Leeson Street
    Dublin 2
    Tel: Lo-call 1890 22 30 30
    Tel: (01) 639 5600
    Fax: (01) 639 5674
    E-mail: ombudsman@ombudsman.gov.ie

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