Local authorities may run initiatives to support accessible and inclusive services for older people in housing, transport, social participation and inclusion, communication and information, community safety and health and wellbeing.
Local authorities set up and support corporate policy groups to coordinate the work carried out by strategic policy committees and recommend agreed overall policy to the council.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.