You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities, together with the Office of Public Works, may undertake flood prevention works such as construction of embankments and flood barriers, monitoring of water levels, and repairs and replacement of culverts and bridges.
Local authorities may provide grants to older people who own their own home for repairs or improvement works to make their privately owned home more suitable to their needs.
Local authorities may provide grants to those who own their own home to buy and install grab rails, level access showers, access ramps and stair lifts.