Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities, together with other stakeholders, manage public health and safety by regularly inspecting local authority buildings and work activities, investigating accidents and incidents and taking appropriate action.
Local authorities provide information and advice to suppliers who want to supply goods, services or works in line with public sector procurement guidelines.
Local authorities respond to requests from councillors and Oireachtas members on behalf of members of the public about local authority services they want to access or which may affect them.
Local authorities work with their service users to understand their needs, redesign services and develop ways to improve access to and deliver better local authority services.