Occupiers of rateable commercial properties such as shops, offices, factories, warehouses, hotels and licensed premises must pay commercial rates on their property to the local authority.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities publish a disclosures log to provide details of all non personal Freedom of Information requests they receive and the decision in response to these requests.