Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities, together with other stakeholders, manage public health and safety by regularly inspecting local authority buildings and work activities, investigating accidents and incidents and taking appropriate action.
Local authorities publish reports to provide details of how they comply with the Public Spending Code to maintain proper standards and get value for money where public money is being spent or invested.