You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities provide information and advice to the public, community and voluntary groups, business owners and schools about fire safety and prevention, fire regulation, building standards, and fire and emergency response.
Local authorities provide information and advice to those interested in becoming fulltime or retained firefighters including details of the application requirements and recruitment process.