Local authorities provide information and advice to business owners about the commercial rates they must pay, account balances, rate exemptions and transfers.
Occupiers of rateable commercial properties such as shops, offices, factories, warehouses, hotels and licensed premises must pay commercial rates on their property to the local authority.
Local authorities may provide financial support to community groups, schools and environmental non governmental organisations to carry out small environmental projects to promote sustainable development.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.