You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
You must apply to the local authority for a certificate if you construct a new building, carry out alterations or change the use of a specified existing building. This confirms that a building complies with disability access requirements before it is occupied or used.
Local authorities prepare a record of protected structures of architectural, historical, archaeological, artistic, cultural, scientific, social or technical interest. You can have an input into the record through consultation.