You can send a request to the local authority for access to environmental information such as air, noise and water quality reports, and policies and plans on environmental protection measures.
Local authorities prepare five year plans to outline their vision, policies and objectives for the local authority's long term direction. You can have an input into the plans through consultation.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.