You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Dangerous Substances Regional Offices regulate the storage of petrol, kerosene, diesel and other flammable liquids to ensure they are stored safely and do not cause a fire, safety, public health or environmental risk.
Local authorities run fire station open days and visit schools to raise awareness of the fire and emergency service. These visits also educate pupils about fire safety and prevention in their homes, schools and community.
Local authorities run public awareness campaigns on the use of smoke alarms, preparing escape route plans and the safe use of electrical equipment to prevent fires.