“Irish Water is responsible for managing and delivering water services to homes and businesses served by Public Water Supplies and Wastewater Agglomerations.
For further information or to report an issue with:
- Water supply
- Water quality
Please contact Irish Water by either of the following:
Telephone: 1800 278 278
Minicom: 1800 378 378 (For hearing impaired customers with minicom equipment)
Postal Address: Irish Water, PO Box 860, South City Delivery Office, Cork City”
Please note that the Irish Water Customer Contact Call Centre will operate on a 24 hour, 7 day a week basis. Queries made to the Call Centre during out-of-hours will be logged for the next working day unless they relate to an emergency. Emergencies will be passed to the Council for appropriate response, which response will be mobilised as per the current practice in respect of such emergencies.
As stated above, there are exceptions to this new arrangement, which relate to services for which the Council retains responsibility. In these cases, customer queries will continue to be accepted by the Water Services Section of the Council and responded to as per the current practice in respect of same. These exceptions are the customer queries in relation to:
- Group Water Supply Schemes
- Grants for the Improvement of Domestic Water Supplies (Well Grants)
- Public Conveniences
- Water Safety (Issues pertaining to lifebuoys etc.)
- Swimming Pools
- historic water accounts in respect of water and wastewater services used prior to 01 January 2014.
- DOMESTIC LEAD REMEDIATION GRANT
Please note that the registration of domestic wastewater treatment systems (septic tanks) and matters pertaining thereto, will continue to be responded to by the Environment Section, Civic Offices, Clonmel and that queries in the future raised by tenants of Council houses in relation to their water and/or wastewater services will not be handled by Irish Water unless they relate to public services.